Vendira
Vendira

Legal

Acceptable Use Policy

What Vendira may and may not be used for. Some of this is ordinary; the rest exists because Amazon imposes it on us as a Selling Partner API solution provider, and we have to pass it on to you.

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1. The basics

You must not use the service to:

  • Break the law, or help anyone else to.
  • Access an Amazon selling account you are not authorised to act for.
  • Attempt to reach another customer's data, probe the isolation between accounts, or test our security without asking us first.
  • Interfere with the service, overload it, or scrape it beyond your own use.
  • Resell, sublicense or white-label the service without a written agreement with us.
  • Upload malware, or content you have no right to upload.

2. Rules that come from Amazon

We operate under Amazon's Acceptable Use Policy and Data Protection Policy. Several of their requirements only work if you follow them too, so they are terms of your use of this product.

  • Do not use the service to target Amazon customers for marketing, or to solicit, fabricate or modify reviews. Amazon's policy is explicit: "Do not target Amazon Customers for product marketing or review fabrication and modification using data retrieved through the Amazon Services API". The review request feature in this product sends only Amazon's own standard request, within Amazon's own eligibility window, and must not be used any other way.
  • Do not export data from this product in order to sell it, or to feed a service that vends data retrieved from Amazon.
  • Do not use the service to breach your own agreements with Amazon.
  • Do not ask us for, or give us, Seller Central usernames or passwords. Authorisation happens through Amazon's own flow.
  • Keep your use of the service to your own business. If you manage several selling accounts, each one needs its own authorisation.

An obligation we cannot waive. Amazon requires that if we suspect a customer is using our service to violate their agreement with Amazon, we notify Amazon and block that customer's access. If that situation arises we will tell you what we have seen and give you the chance to explain, unless Amazon requires otherwise, but we cannot decline to act.

3. Automated actions

Some features can write back to Amazon, for example changing an advertising bid or adding a negative keyword. These are yours to trigger.

  • The advertising rules engine produces proposals. It does not apply them. Nothing is written to your Amazon account unless you click to apply it.
  • You are responsible for what you apply. Review a proposal before accepting it, particularly where it changes spend.
  • If you build anything on top of our exports or API access, it is still your use of the service and this policy applies to it.

4. Fair use

We do not meter ordinary use. Amazon does apply rate limits to its APIs, shared across your account, so an unusually heavy pattern of manual syncing can slow your own data down more than anyone else's. If your usage is causing a problem for other customers we will contact you and work it out before taking any action.

5. What happens if this policy is breached

Our first step is normally to contact you. Where a breach is serious, ongoing, or where Amazon requires it, we may suspend or close the account without notice. We will tell you why, and what would resolve it, unless we are legally prevented from doing so.

Suspected breaches can be reported to support@vendira.co.

This policy forms part of our Terms of Service.