Terms of Service

These terms are between you, or the company you are signing up on behalf of, and MX Hospitality B.V., trading as Vendira, registered at Strevelsweg 700, 303 - A1991, 3083 AS Rotterdam, Netherlands, company registration number KvK 82019487. By creating an account or using Vendira you accept them. If you are accepting on behalf of a company, you confirm you are authorised to bind it.

The Privacy Policy, Acceptable Use Policy and Sub-processors list form part of this agreement.

Vendira connects to your Amazon selling account with your authorisation, retrieves your own business records, and presents them as profit and loss, tax, inventory, advertising and operational reporting. It is analysis and record-keeping software. It does not sell your products, hold your money, or act for you with Amazon beyond the read and write operations you explicitly trigger.

Vendira is independent software. It is not affiliated with, endorsed by, sponsored by or operated by Amazon.com, Inc. or any of its affiliates. Amazon is a trademark of Amazon.com, Inc.

• You are responsible for who has access to your account, and for the email inbox that receives sign-in links, because that inbox can sign in.
• Tell us promptly at support@vendira.co if you believe your account has been accessed without your authority.
• You may invite other users to your account. You remain responsible for what they do with it.
• You must give us accurate registration and billing information and keep it current.

You authorise us to access your Amazon selling account through Amazon's own authorisation flow. You keep control of that authorisation and can withdraw it at any time from Seller Central, which stops all further data retrieval immediately.

We will never ask you for your Seller Central username or password, and you must never give them to us or to anyone else offering to operate this kind of software. Amazon's Acceptable Use Policy prohibits it, and any party who asks for them is not complying with Amazon's rules.

Your agreements with Amazon remain yours. Nothing in this product relieves you of them, and we are obliged to act if the service is used to breach them; see the Acceptable Use Policy.

• Subscription pricing is shown on the pricing section of our site and is the price that applies when you subscribe.
• Payment is taken through Stripe. You enter your card details on Stripe's own checkout page, not on ours.
• Subscriptions renew automatically each period until cancelled.
• You can cancel at any time. Cancellation takes effect at the end of the period you have already paid for, and we do not pro-rate refunds for the remainder of a period unless the law requires it or we have failed to provide the service.
• If a payment fails we may suspend access until it succeeds. We will tell you before we do.
• We may change prices for future periods with at least 30 days notice by email. If you do not accept a change, cancel before it takes effect.
• Prices are exclusive of VAT unless stated otherwise, and VAT is applied according to your location and status.

If you are a consumer in the EU with a statutory right to withdraw from a distance contract, that right is unaffected by these terms.

The figures presented by the service are derived from data supplied by Amazon and from information you enter. This section states their basis and their limits.

Where the numbers come from

• Settled figures are computed from the financial records Amazon has actually posted. They are as accurate as Amazon's own data, and they change when Amazon restates something, which it does.
• Some figures are estimates, because Amazon posts fees days after an order. Every such figure is labelled as an estimate in the interface, with its method available on the figure itself. An unlabelled figure is one we believe Amazon has settled.
• A figure that is not yet knowable is shown as absent rather than as zero. This is deliberate: a formatted zero reads as a measured fact.
• Cost of goods is computed from the purchase batches you enter. If you enter them wrongly, every downstream margin is wrong, and we cannot detect that.
• No artificial intelligence or machine learning model is used to produce any figure in this product. The calculations are arithmetic over your records, and forecasting uses declared statistical methods rather than a model whose reasoning cannot be inspected.

Tax figures are a draft you are responsible for

Vendira produces values for Spanish and other tax filings. We work hard on their exactness, and they are reconciled against Amazon's own records by automated checks. They are still your filings.

Your business data stays yours. We use it to provide the service to you and for nothing else: we do not sell it, we do not aggregate it with other customers' data, and we do not use it to train models. Amazon's Acceptable Use Policy independently forbids the first two, and our architecture is built so that the third cannot happen by accident.

You can export your data at any time from the application. If you close your account we delete it as described in the Privacy Policy, including the parts that deletion does not reach.

We aim to keep the service available and to sync your data on schedule, but we do not offer a contractual uptime guarantee, and we will not pretend to one. The service depends on Amazon's APIs, which have their own outages, rate limits and reporting delays that we cannot control and sometimes cannot work around.

We may take the service down for maintenance. Where the work is planned, we will give notice.

The service is provided as it is. To the extent the law permits, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total liability to you in any twelve-month period is limited to the fees you paid us in that period, and we are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data where you could reasonably have kept your own copy.

Nothing here limits any rights you have as a consumer that cannot be limited by agreement.

• You may stop using the service and close your account at any time.
• We may suspend or close an account that breaches these terms or the Acceptable Use Policy, that we are required by Amazon to block, or that has not paid.
• Where we suspend rather than close, we will tell you why and what would resolve it.
• If we close your account for reasons other than your breach, we will refund the unused part of any period you have paid for.
• After closure we delete your data as described in the Privacy Policy. Export anything you want to keep before you close.

We may update these terms. Where a change materially affects your rights or obligations we will email account holders at least 30 days before it takes effect, and continuing to use the service after that date means you accept it. If you do not, cancel before then.

These terms are governed by the law of the Netherlands (Rechtbank Rotterdam), and the courts of the Netherlands (Rechtbank Rotterdam) have jurisdiction. If you are a consumer, this does not deprive you of the protection of the mandatory law of the country you live in.

Questions about these terms go to support@vendira.co, or see the Contact page for the rest of the ways to reach us.